Why Choose Innovative Logistics University

Course curriculum

    1. Lesson 1: What is Customer Service?

    2. Lesson 2: Elements of Quality Customer Service

    1. Lesson 1: What is Empathy?

    2. Lesson 2: Applying Empathy in Trucking Service

    1. Lesson 1: What is Active Listening?

    2. Lesson 2: Applying Active Listening to Trucking Service

    1. Lesson 1: Identifying Conflict

    2. Lesson 2: Strategies for Resolving Conflict

    1. Lesson 1: Identifying and Analyzing the Problem

    2. Lesson 2: Understanding Decision-Making Techniques

    1. Lesson 1: What is Going Above and Beyond?

    2. Lesson 2: Examples of Going Above and Beyond

About this course

  • $99.00
  • 20 lessons
  • 0 hours of video content

Your future in logistics excellence begins here

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